Garage Door Basics
What to Do When a Garage Door Comes Off Track
Simple, safety-focused steps for homeowners when a garage door is no longer travelling in its normal path.
Do not force the door
A door that has shifted out of alignment can put extra stress on tracks, rollers, cables, and the opener. Avoid trying to run it until the condition has been assessed.
Keep the opening clear
Keep people, vehicles, and loose items clear of the garage opening, especially if the door is partway open or visibly uneven.
Share the useful details
Mention whether the door is open, closed, or stuck between positions, and describe any visible roller, cable, or track change you can see safely from a distance.
Contact 247
Need to describe a garage door issue?
Share the problem, your contact information, and the service team will receive your request.
Prefer to call? 778-100-DOOR →